Support

Help with the LA Walking Tours app. Something not answered here? Our support email address is coming soon; a real person will answer, usually within two days.

It helps to include your iPhone model, the iOS version, and the tour and stop where it happened. LA Walking Tours needs an iPhone with iOS 26.1 or later.

Before you go

Download the tour while you have Wi-Fi or a good signal

Open the tour and tap Download. Once it’s on your iPhone, the narration, the route and the stop articles work with no signal, and your position still updates by GPS. The map’s background and the street-level Look Around images come from Apple Maps and may need a connection.

Allow location while using the app

The narration starts by itself when you reach each stop, even with your phone locked in your pocket. When the app asks, choose While Using the App and keep Precise Location on. If you said no earlier: Settings › Apps › LA Walking Tours › Location. Your location stays on your iPhone (see the privacy policy).

On the walk

The narration didn’t start at a stop

• Check that location is allowed with Precise Location on (above). If it’s off, the player says so and offers Open Settings.
• Tall buildings can throw GPS off by half a block. Walk on a little, or tap Forward (⏭) to play the stop. A stop you walked past can be played later from ⋯ › Stops.
• Low Power Mode can delay location updates. Turn it off for the walk if your battery allows.

Leave the map, keep walking

Tap Minimize (⌄). The tour keeps going under the Now walking bar; tap the bar to come back. With the phone locked, the Lock Screen has play, pause, next and back 15 seconds, and Siri understands “Next stop in LA Walking Tours”.

Change the guide, the speed or the chime

Guide: Settings › Guide, or the guide row on any tour. Speed: Settings › Narration, or ⋯ in the player; a new speed applies from the next stop. The short chime before a stop that starts on arrival can be turned off in Settings › Narration.

Battery

Location and audio for a two-hour walk use a fair share of a battery. Start with a full charge, or bring a battery pack for the longer walks.

Purchases

What’s free

Your first walk is free: pick any tour. The pick is made when you tap Download or Start tour on it and confirm, and it can’t be moved to another tour later. It stays yours after reinstalling the app, and on your other devices signed in to iCloud Keychain. Unlocking all LA tours is a single in-app purchase that also covers future LA tours.

Restore your purchase on a new iPhone

Settings › Tours › Restore purchases, signed in with the same Apple Account. With Family Sharing on, family members get the unlock too.

Refunds

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

Storage

Free up space

Settings › Downloads › Remove all, or open one tour › ⋯ › Remove download. You can download tours again any time with a connection; your purchase isn’t affected.

Found a mistake on a tour?

Closed shop, moved mural, a fact that’s wrong, a route that doesn’t work any more: please tell us by email (the address is coming soon) with the tour and the stop. We check every route on foot and fix tours without an app update.